We genuinely care about your customer experience. All coments are read and actioned by our specialist team with a 24 hour period. Please check your spam folder, in case our email reply has been filed there by your email provider. Please find below links to various frequently asked questions below:
CONTACTING US
We would be delighted to hear from you, should you have a product question, a question about our site or a complait.
Our preferred method of contact is via email:
customerservice@designerclothes2u.com
Alternatively, you may write to us - see below
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OUR RETURNS POLICY
In addition to the Distance Selling Regulations, you can return any item within 14 days of receipt for a refund of that item or to exchange it for a different size or colour.
For returns made outside the Distance Selling Regulations, we will refund the monetary value of the goods returned to us, at the price you purchased them.
In all cases, the items returned must be in their original condition. All goods will be inspected on return.
The goods are your responsibility until they reach our Warehouse. For your protection, we recommend you use a postal service that insures you for the value of the goods you are returning. Please send your returned goods to:
DC2U Returns
GMDC GLOBAL LTD
Unit 11, Axis Business Centre.
Westmead Trading Estate,
Swindon. SN5 7YS
Please do not send your item back to any other address.
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HOW DO I CANCEL MY ORDER UNDER THE DISTANCE SELLING REGULATIONS?
Under the UK Distance Selling Regulations, you have 7 working days (from the day after you receive your goods) to cancel the contract for your order with us.
In this case we will issue you with a full refund however you will need to return the entire order at your cost if you have already received them.
In all cases, the goods must be in their original condition and will be inspected on their return.
If we do not receive the cancelled order back, we may arrange to have them collected at your cost.
If you decide to cancel your order with us, you must let us know in writing [email is fine], quoting the order number. Email: customerservice@designerclothes2u.com
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